ServiceNow CSA Exam Dumps

ServiceNow CSA Exam Dumps

ServiceNow Certified System Administrator

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Total Questions : 371
Update Date : November 27, 2023
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The SERVICENOW CSA Exam, also known as the Certified System Administrator Exam, is the foundational certification exam offered by ServiceNow. The exam is designed to measure the skills and knowledge of ServiceNow professionals who have a deep understanding of the ServiceNow platform and can effectively implement, manage, and maintain ServiceNow instances.

The SERVICENOW CSA Exam covers a wide range of topics, including:

ServiceNow architecture and design
ServiceNow configuration management
ServiceNow change management
ServiceNow release management
ServiceNow incident management
ServiceNow problem management
ServiceNow knowledge management
ServiceNow performance management
ServiceNow capacity management
ServiceNow availability management
ServiceNow financial management
ServiceNow security administration

To be eligible to take the SERVICENOW CSA Exam, candidates must have at least 1 year of experience in implementing, managing, and maintaining a ServiceNow instance.

The SERVICENOW CSA Exam is a 2-hour, multiple-choice exam. The exam consists of 60 questions, and candidates must score at least 70% to pass.

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CSA Sample Question Answers

Question 1

What is NOT an example of a UI Action?

A. Search 
B. Form buttons 
C. list Buttons 
D. Related Links 

Question 2

Access Control rules may be defined with which of the following permission requirements? (Choose three.)

A. Roles 
B. Conditional Expressions 
C. Assignment Rules 
D. Scripts 
E. User Criteria 
F. Groups 

Question 3

How are Workflows moved between instances?

A. Workflows are moved using Update Sets 
B. Workflows are moved using Transform Maps 
C. Workflows are moved using Application Sets 
D. Workflows cannot be moved between instances 

Question 4

What is the platform name for the User table?

A. u_users 
B. sys_users 
C. x_users 
D. sys_user 

Question 5

Which one of the following statements describes the purpose of a Service Catalog workflow?

A. A Service Catalog workflow generates three basic components: item variable types, tasks, and approvals 
B. Although a Service Catalog workflow cannot send notifications, the workflow drives complex fulfillment processes 
C. A Service Catalog workflow is used to drive complex fulfillment processes and sends notifications to defined users or groups 
D. A Service Catalog workflow generates three basic components: item variable types, tasks, and notifications 

Question 6

Which are states that you can make a field on a form using UI Policy?

A. read-only 
B. write-only 
C. Necessary 
D. Mandatory 
E. Empty 
F. Hidden 

Question 7

What is a formatter? Select one of the following.

A. A formatter allows you to configure applications on your instance 
B. A formatter is a form element used to display information that is not a field in the record 
C. A formatter allows you to populate fields automatically 
D. A formatter is a set of conditions applied to a table to help find and work with data 

Question 8

For Administrators creating new Service Catalog items, what is a characteristic they should know about Service Catalog variables?

A. Service Catalog variables can only be used in Record Producers 
B. Service Catalog variables can only be used in Order Guides 
C. Service Catalog variables cannot affect the order price 
D. Service Catalog variables are global by default 

Question 9

A change request has been approved and assigned to you as the system administrator to change the Incident number prefix from the default of "INC" to the company standard IN."What are the next steps to be taken''

A. Go to the Number Maintenance application and change the prefix to "IN" for incident 
B. Create a Business Rule that modifies the prefix before the Insert operation 
C. The prefix of an incident cannot be changed because it is a built-in feature 
D. Submit a Change Request to ServiceNow Technical Support 

Question 10

The ServiceNow Virtual Agent provides assistance within a messaging interface. Which capability allows end users to configure virtual Agent to intercept and help resolvesubmitted incidents?

A. Incident Auto-Resolution 
B. Ticket Resolver 
C. Virtual Agent Helper 
D. Web Intelligence 


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