Salesforce ADM-261 Exam Dumps

Salesforce ADM-261 Exam Dumps

Service Cloud Administration (WI24)

( 1137 Reviews )
Total Questions : 355
Update Date : February 22, 2024
PDF + Test Engine
$65 $95
Test Engine
$55 $85
PDF Only
$45 $75

Discount Offer! Use Coupon Code to get 20% OFF DO2022

Recent ADM-261 Exam Result

Our ADM-261 dumps are key to get access. More than 3783+ satisfied customers.

35

Customers Passed ADM-261 Exam Today

99%

Maximum Passing Score in Real ADM-261 Exam

92%

Guaranteed Questions came from our ADM-261 dumps


What is Salesforce ADM-261 Exam ?

The Salesforce ADM-261 exam is a certification exam that tests your knowledge of the Salesforce Service Cloud platform. The exam is designed for individuals who want to demonstrate their skills and knowledge in setting up and configuring Service Cloud, as well as managing service processes and tools.

The exam covers a wide range of topics, including:

Service Cloud administration and configuration
Service Cloud cases and incidents
Service Cloud knowledge articles
Service Cloud reporting and analytics

To pass the exam, you must score at least 72% on a 60-question exam.

Salesforce ADM-261 Exam Dumps are practice tests that can help you prepare for the Salesforce ADM-261 Exam. These dumps are a great way to learn the material and practice answering questions in a similar format to the actual exam.

Here are some tips for using ADM-261 exam dumps:

Use ADM-261 exam dumps to supplement your studies, not as a replacement for studying the material.
Make sure the ADM-261 exam dumps are from a reputable source.Use the exam dumps to practice answering questions in a similar format to the actual exam.
Don't rely on ADM-261 exam dumps to pass the exam. Make sure you study the material and practice answering questions.

By following these tips, you can use exam dumps to help you prepare for the Salesforce ADM-261 Exam and increase your chances of passing.

ADM-261 Sample Question Answers

Question 1

A Global company requires public documents to betranslated into multiple languages.Which implementation should the consultant recommend?

A. Lightning Knowledge
B. Classic Knowledge
C. Salesforce Content
D. Salesforce Files



Question 2

What is a business continuity challenge in a cloud-based contact center that operates24/7? Choose 2 answers

A. Highly available telecom solution
B. Periodic maintenance windows
C. Server hardware infrastructure rebuilds
D. System software restore after an outage



Question 3

What is the primary function of a private branch exchange (PBX)?

A. To receive multiple calls at one time
B. To use speech recognition to direct calls
C. To report the caller's background information
D. To mate calls to different agents



Question 4

The cost of service for Universal Containers' contact centers has steadily increased. Whatsolution should a consultant recommend to help reduce the cost of service in the contactcenters? Choose 2 answers.

A. Enable Chatter for agent collaboration.
B. Create auto response templates for emails.
C. Enable Knowledge in a Service Cloud portal.
D. Enable Ideas in a ServiceCloud portal.



Question 5

Universal Containers wants to be able to assign Cases based on the same criteria they usefor Live Agent chats. Which feature should a Consultant recommend?

A. Omni-channel Skills-based routing
B. Live AgentQueue-based routing
C. Omni-channel Queue-based routing
D. Case Skills-based Assignment Rules



Question 6

Which task should beincluded in a business continuity plan for a contact center? Choose 3answers.

A. Route cases to agents in an alternate center.
B. Disable the Interactive Voice Response (IVR) system.
C. Deliver training on case handling for contingent staff.
D. Update thecase status field values.
E. Monitor service level agreements (SLAs) and notify customers.



Question 7

Universal Containers wants to shorten the average call time in its contact centers by prompting the customers to enter customer number and identify theirorder and product information when they call for support. After providing this information, the customer should then have the option to speak a support agent if they still need help. Which system will helpUniversal Containers meet this requirement?

A. Computer Telephony Integration
B. Interactive Voice Response
C. Automatic Call Distribution
D. Order Management System



Question 8

Universal Containers wants to implement Omni Channel within Service Cloud for itsrepresentatives. What is the first step required to configure Omni Channel?

A. Enable Omni Channel in Setup.
B. Assign Users to the Omni Channel Feature License.
C. Assign Users to Omni Channel permissions.
D. Contact Salesforce to have Omni Channel enabled.



Question 9

Universal Containers wants articles to be suggested to agents based on information theyare typing into the case. Which solution should a consultant recommend?

A. Implement a Salesforce Console for Service and enable the Knowledge sidebar on the case page layout.
B. Enable the Knowledge sidebar related list on the case page layout.
C. Enable the Knowledge sidebar setting in the case support settings.
D. Create a Visualforce page called Knowledge sidebar on the case page layout.



Question 10

Universal Containers wants to provide its customers with more support options.Which three should a Consultant recommend? Choose 3 answers

A. Create a Customer Community
B. UtilizeKCS to manage Knowledge
C. Add Live Agent to public-facing sites
D. Configure Chatter for public access
E. Implement SOS for mobile experience



Comments

Post Comment