What is ITIL Certifications Exam ?

The ITIL Certifications Exam is a series of exams offered by Axelos to assess the knowledge and skills of individuals in IT service management (ITSM). ITIL is the world's most widely accepted approach to ITSM, and ITIL certifications are highly valued by employers in the IT industry.

There are five levels of ITIL certification:

ITIL Foundation: This level is designed for beginners in the field of ITSM. It covers the fundamental concepts of ITSM, such as the ITIL service lifecycle, the four Ps of ITSM, and the roles and responsibilities of key ITSM personnel.

ITIL Practitioner: This level is designed for experienced ITSM professionals who want to demonstrate their ability to apply ITIL principles and practices to their work. The Practitioner exam covers a specific ITIL module, such as ITIL Service Strategy or ITIL Service Operation.
ITIL Intermediate: This level is designed for experienced ITSM professionals who want to demonstrate their in-depth knowledge of a specific ITIL module. The Intermediate exam covers a more specialized topic than the Practitioner exam, such as ITIL Capacity Management or ITIL Availability Management.

ITIL Managing Professional (MP): This level is designed for experienced ITSM professionals who want to demonstrate their ability to manage and lead ITSM teams and processes. The MP exam covers a broad range of ITSM topics, including ITIL Service Strategy, ITIL Service Design, ITIL Service Operation, ITIL Service Transition, and ITIL Continual Service Improvement.

ITIL Strategic Leader (SL): This level is designed for senior ITSM professionals who want to demonstrate their ability to develop and implement ITSM strategies that align with the overall business strategy. The SL exam covers a broad range of ITSM topics, including ITIL Service Strategy, ITIL Service Design, ITIL Service Operation, ITIL Service Transition, and ITIL Continual Service Improvement.

To take an ITIL certification exam, you must meet certain eligibility requirements. The eligibility requirements vary depending on the level of certification that you are seeking. For example, to take the Foundation exam, you do not need any prior experience in ITSM. However, to take the MP exam, you must have at least three years of experience in ITSM and have passed the Foundation and Intermediate exams in the same ITIL module.

ITIL certification exams are administered at Pearson VUE testing centers. The exams are computer-based and consist of multiple-choice questions. The passing score for each exam varies.

If you are successful in passing an ITIL certification exam, you will earn the corresponding certification. ITIL certifications are valid for three years and must be renewed by completing continuing education credits.

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