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HHH is a teachingOrganization. HHH has begun to employ virtual reality to train the customers on its courses in how to perform complex manual tasks such as repairing machineryWhich activity in Porter's Value Chain has been impacted by HHH's use of virtual reality?
D. Human resources management
Which of the following distinguishes a learning curve effect from a learningOrganization?
A. Learning curve effects depend on repetition of the same behaviour.
LearningOrganizations seek to modify behaviour.
B. Learning curve effects apply to the factory. LearningOrganizations are always service industries.
C. Learning curve effects increase with time. LearningOrganizations cease to learn after a time.
D. Learning curve effects always reduce costs. LearningOrganizations always increase costs
MM is a business which sells entertainment products. MM now wants to move to a positionwhere it uses e-business as a fundamental part of its business strategy.Which of the following benefits would result from MM's use of e-business?Select ALL thatapply
A. Cost reductions because of lower overheads and cheaper procurement.
B. Increased online revenues.
C. Better control information through monitoring website activity.
D. An increased use of tacit knowledge.
E. A reduction in labour turnover and higher morale.
F. Better control of information.
Which of the following is an example of a value adding activity within the outbound logistics aspect of anOrganization's value chain?
A. Refunds offered to customers if they are dissatisfied with a purchase.
B. Promotions and discounts offered to loyal customers.
C. Delivery of customers' purchases directly to their homes.
D. Regular training provided to staff in customer care.
CIMA has described the two roles of enterprise governance as 'preventing failure' and'ensuring success'. CIMA sees 'preventing failure' as being related to having proper riskmanagement and corporate governance procedures in place. CIMA sees 'ensuringsuccess' as being concerned with the practise of strategic management.Which THREE of the following responsibilities of senior management are essential to'ensuring success' for theOrganization?
A. Providing leadership and direction to theOrganization.
B. Maintaining awareness and responsiveness to abrupt change in theOrganization's environment.
C. Demonstrating competence in the execution of new initiatives.
D. Avoiding the dominance of the executive team by particular personalities.
E. Ensuring conformance with the codes of corporate governance.
BCD is an independent training provider in Country P. It provides training to a wide range of corporate customers in business related subjects. All of its tutors must possess a nationally accredited training qualification before they are allowed to teach. Also, all of its courses follow nationally accredited programs and are externally monitored. This is considered to be a critical aspect of its business reputation.BCD has one major competitor, JKL, within Country P. JKL offers similar courses toBCD but its tutors do not have to have an accredited training qualification. In addition itscourses do not follow the national accreditedprograms and the content and style of coursesvaries significantly between JKL centres.There are a number of universities which offer nationally accredited courses within CountryP. BCD does not consider these as competitors, as they typically attract students wishingto undertake degree courses. The average university pass rate for nationallyaccredited programs is currently higher than BCD'sWhich of the following types of benchmarking would be most useful for BCD?
Which of the following statements would encourage an Organization to use Scenario Planning?Select ALL that apply.
A. Uncertainty in the industry is high, relative to management's ability to predict or adjust to change.
B. Competitor's are increasingly using Scenario Planning as part of their strategy formulation process.
C. TheOrganizationhas not previously experienced any major surprises or expensive strategic mistakes.
D. TheOrganizationhas achieved all of its objectives and operates within a stable external environment.
E. TheOrganizationoften experiences 'group-think', leading to a narrow view of the future.
T is a management consultant. He was recently contracted by company XYZ to act as an external Change Agent in aprogramof change being undertaken. T's first task was to assist XYZ in clearly defining the outcomes of the changeprogramand ensure that these were achievable. T also set up a number of change teams and led several workshops and team building exercises. Many of XYZ's staff were resistant to the changeprogram. Therefore, T had to ensure that he created an appropriate vision for the change and was able to resolve any conflict which occurred during the changeprogram. Which THREE of the following are the key skills of a Change Agent demonstrated by T?
A. Goal Setting
B. Negotiation skills
D. Role Setting
E. Managing up
You are a Management Accountant working for anOrganizationthat includes commitments to 'sustainability' in its mission statementWhich THREE of the following are contributions that a Management Accountant can make to the achievement of this part of the Organization's mission statement?
A. Integrated reporting of the triple bottom line of Profits, People and Planet.
B. Measures ofOrganization's use of non-renewable resources and environmental emissions.
C. Project evaluations that include the externalities as well as the cash costs.
D. Ensuring theOrganizationadopts the lowest cost technologies and suppliers.
E. Providing financial information with all non-recurring expenditures and incomes removed.
YYY is a profit-seeking provider of television channels. It broadcasts to some 55 countriesusing satellite and cable technologies. It also commissions and produces about 30% oftheprograms it broadcasts, to give it a unique competitive advantage against otherbroadcasters.Web 2.0 provides new opportunities for YYY and it has developed a strong social mediacomponent to its programming schedules to increase audience engagement.Keeping YYY's divisions working together is crucial to its success as a business.Which of the following methods of divisional Performance Measurement would yourecommend to YYY?
A. Kaplan and Norton's Balanced Scorecard
B. Lynch and Cross's Performance Pyramid
C. Stern Stewart's Economic Value Added (EVA)
D. Rappaport's Shareholder Value Analysis (SVA)