Customer Service

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Total Questions : 165
Update Date : February 22, 2024
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What is BBPSD CSFX Exam ?

The BBPSD CSFX Exam, or the BBPSD Customer Service Foundations Exam, is a certification exam that is designed to test the knowledge and skills of customer service professionals. The exam is administered by BBPSD, a global customer service training and certification company.

The CSFX Exam covers a wide range of topics related to customer service, including:

The customer service process
Communication skills
Problem-solving skills
Emotional intelligence
To be eligible to take the CSFX Exam, candidates must have at least one year of experience in customer service. The exam is administered online and consists of 120 multiple-choice questions. The passing score is 70%.

The CSFX Exam is a valuable credential for customer service professionals who want to demonstrate their skills and knowledge. The exam can help professionals advance their careers and earn higher salaries.

Dumpowner BBPSD CSFX Exam dumps are a type of study material that provides a list of questions and answers that are similar to those that may be asked on an exam.

Here are some tips for using BBPSD CSFX Exam Dumps:

Use CSFX exam dumps to supplement your studies, not as a replacement for studying the material.
Use the CSFX exam dumps to practice answering questions in a similar format to the actual exam.
Don't rely on CSFX exam dumps to pass the exam. Make sure you study the material and practice answering questions.

CSFX Sample Question Answers

Question 1

Many organisations have something called a USP. This means they have a:

A. Unique sales position.
B. Unique selling point.
C. Unique sales pitch.
D. Unusual service product.

Question 2

When a product or service has not been differentiated in the market place then it is best to use:

A. A quick sales strategy.
B. A differentiated targeting strategy.
C. A market segment.
D. An undifferentiated targeting strategy.

Question 3

When establishing standards of customer service it is helpful if they are specific, measurable, achievable, realistic and:

A. True
B. Time bound.
C. Trustworthy.
D. Tested.

Question 4

When communicating with a customer using a letter you should:

A. Be courteous.
B. Sign the letter yourself.
C. Read through the letter before sending.
D. All of the above.

Question 5

When communicating with a customer by writing a letter you should:

A. Never sign the letter yourself.
B. Sign the letter yourself.
C. Make the letter long and interesting.
D. None of the above. 


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